Refund policy

Last updated: 14 October 2026

At Stree Varnam, every saree is carefully checked and packed before it is shipped. Because our sarees are handloom and handcrafted pieces, we do not accept returns or exchanges for change of mind, colour preference, or fit. We do accept returns if your order arrives damaged, defective, or incorrect.

All orders on our store are prepaid. We do not offer Cash on Delivery (COD).

1. When can you request a return?

You can request a replacement or refund only if:

  • The saree arrives damaged (torn, stained, holes, or damaged in transit)
  • The saree has a manufacturing defect
  • You received the wrong product (a different saree from the one you ordered)
  • The parcel arrived tampered with or opened

2. When returns are NOT accepted

  • Change of mind, or you no longer want the saree
  • Slight colour differences due to lighting, photography, or your phone/computer screen settings
  • Natural handloom features: small irregularities in weave, slight variations in colour, or minor thread knots are signs of genuine handwoven sarees and are not defects
  • Sarees that have been worn, washed, altered, stitched (including blouse pieces cut), or damaged after delivery
  • Products bought during a sale or with a discount, unless they are damaged, defective or wrong
  • Requests made after the reporting time below

3. How to report a problem

  1. Record an unboxing video. Please record a clear, uncut video while opening your parcel, starting from the sealed package. An unboxing video is required for all damage or wrong-item claims.
  2. Contact us within 48 hours of delivery at:
  3. Share your order number, the unboxing video, and clear photos of the damage or issue.

Claims reported after 48 hours of delivery, or without an unboxing video, may not be accepted.

4. What happens next

  • We will review your request and reply within 2 working days.
  • If approved, we will arrange a reverse pickup from your address, or share the address to send the saree back. Shipping costs for approved returns will be paid by us.
  • The saree must be returned unused, unwashed, with all tags and original packaging.

5. Replacement or refund

Once we receive and check the returned saree, you can choose:

  • Replacement with the same saree, if available. (Many of our sarees are one-of-a-kind; if it’s unavailable, we will offer another saree of similar value or a refund.)
  • Refund to your original payment method

6. Refund timeline

Refunds are processed to your original payment method within 5–7 working days after we receive and approve the returned saree. Your bank may take a few extra days to show the amount in your account.

7. Order cancellation

  • You can cancel your order before it is shipped by contacting us. You will receive a full refund to your original payment method.
  • Once the order has been shipped, it cannot be cancelled.

8. Contact us

For any questions about returns or refunds:
Email: complaints@streevarnam.com
Phone / WhatsApp: +91 78928 31844